MontessoriPlay
Support
A question about MontessoriPlay? You will find answers to the most common questions below; otherwise, write to us.
Write to us
Write to us at this address. We reply within 2 business days.
montessoriplay2025@gmail.comTo help us help you faster, tell us your device (iPhone, iPad or Android) and the app language.
Frequently asked questions
How do I download the voices?
On first launch, the voice for the chosen language downloads by itself (about 106 MB). Otherwise: Settings › Sounds & voice › Recorded voices, then Download.
Wi-Fi is recommended. If the connection drops, the download resumes by itself. Until then, the phone's own voice reads the instructions.
Voice updates install by themselves on Wi-Fi; on mobile data, the parent space offers them to you.
Does the app work without a connection?
Yes. Once the voice for your language is downloaded, the whole curriculum works without the internet. Only downloading voices and buying or restoring a subscription need a connection.
How do I add a child?
In the parent space: Settings › Children › Add a child. The app asks for the child's first name, a picture, and the month and year of birth.
Up to 4 children, including in the free version. Each child has their own progress.
How do I open the parent space? What is the code?
On the child's side, press and hold the Parents button for 2 seconds. The app then shows three numbers written as words (for example “seven, two, five”): tap them in order on the number pad.
There is no code to remember or create: the sequence changes every time. A mistake simply gives a new sequence. This check is also required before any purchase.
How do I restore a purchase?
Settings › Subscription › See the offer and free trial (or See my subscription), then Restore purchases at the bottom of the screen. Use the same App Store or Google Play account as for the purchase, with an internet connection.
How do I manage or cancel the subscription?
The subscription is managed in your store account, not in the app:
iPhone or iPad: Settings › [your name] › Subscriptions › MontessoriPlay.
Android: Google Play › your profile picture › Payments & subscriptions › Subscriptions › MontessoriPlay.
To stop it renewing, cancel at least 24 hours before the end of the current period. Deleting the app does not cancel the subscription. Your children's progress is kept.
How does the free trial work?
The yearly plan starts with a 7-day free trial, once per App Store or Google Play account. The monthly plan has no trial.
Unless you cancel at least 24 hours before the trial ends, the first payment is taken on day 7. The price is shown in the app before you buy.
Without a subscription, six trays stay free (one per area), along with progress tracking and the calm games.
How do I change the language?
Settings › Language and handwriting › Language. Nine languages are available; the choice applies to the whole app and all children.
The parent space then offers to download the voice for the new language; until then, the phone's own voice reads the instructions.
How do I erase the data?
Erase everything: Settings › Privacy & terms › Erase all data. Profiles, journals and settings are permanently deleted, then the app starts the first-launch setup again.
One child only: Settings › Children, tap the child, then Delete profile.
Downloaded voices and the subscription are not affected: voices can be deleted in Recorded voices. Deleting the app erases everything it stored. No data is kept anywhere other than on the device.
What age is it for?
MontessoriPlay is designed for children aged 3 to 8. The age in the profile (month and year of birth) picks the first trays; the next ones open up as the child progresses.